The Government of Punjab has introduced a smart and modern system to connect citizens directly with the Chief Minister’s office. This system is called Maryam Ko Batain, launched under the leadership of Maryam Nawaz Sharif. It is designed to make complaint registration, feedback submission, and relief requests simple, fast, and transparent.
Through the mobile app, web portal, helpline, and QR code system, citizens can now raise their concerns without visiting government offices. This article provides a complete and easy guide about the Maryam Ko Batain App, web portal, and how to scan the QR code properly.
What is the Maryam Ko Batain Program?
Maryam Ko Batain is an official digital complaint and feedback platform launched by the Punjab Government. The main goal of this initiative is to create a direct connection between the public and the Chief Minister’s team without involving middlemen.
This platform helps citizens report issues related to government departments, financial assistance programs, public service delivery, and law enforcement. It ensures that complaints are recorded in a digital system and monitored at the highest level.
The program focuses on:
- Fast grievance redressal for public complaints
- Transparent distribution of relief packages
- Direct communication with the CM Office
- Digital tracking of submitted requests
- Improved accountability of government departments
By using this system, people can report problems from their homes instead of standing in long queues.
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Key Features of Maryam Ko Batain App and Web Portal
The Maryam Ko Batain system is available through multiple channels, including a mobile app, an online web portal, a helpline, and a QR code system. This makes it accessible for people from different backgrounds.
The digital system is designed to be simple and user-friendly. Even someone with basic smartphone knowledge can submit a complaint easily.
Main features include:
- Online complaint registration
- Upload option for photos and videos as proof
- Complaint tracking with a tracking ID
- 24/7 accessibility
- Direct monitoring by the CM Office
- Helpline support through 1000
This multi-channel access ensures that no citizen is left behind.
How to Scan the Maryam Ko Batain QR Code – Step-by-Step Guide
The QR code is one of the most important parts of this system. It provides instant access to the official feedback portal without typing any web address.
You can find the QR code at:
- Government offices
- Police stations
- Public hospitals
- Official posters and banners
- Punjab Socio-Economic Registry (PSER) documents
Step-by-Step Method to Scan the QR Code
- Open the camera app on your smartphone.
- Point the camera toward the QR code.
- Wait for the link to appear on your screen.
- Tap the link to open the official portal.
- Enter your details such as name and CNIC number.
- Write your complaint or feedback clearly.
- Upload supporting images or videos if available.
- Submit the form and note your tracking ID.
After submission, you can use the same portal to check the status of your complaint anytime.
Why the QR Code System is Important
The QR code system makes the complaint process faster and more transparent. Instead of calling a helpline and waiting in line, citizens can submit their concerns instantly.
It also creates a digital record of every complaint, which increases accountability. Since the system is monitored directly by the Chief Minister’s office, departments are more responsible for resolving issues quickly.
Benefits of using the QR code:
- No waiting time
- Available 24 hours a day
- Easy to attach proof
- Secure digital record
- Faster response time
This technology saves time and reduces unnecessary visits to offices.
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Services Available Through Maryam Ko Batain
The Maryam Ko Batain platform is not limited to complaints only. It also allows citizens to request assistance and check eligibility for various government programs.
People can use it for:
- Financial assistance for medical emergencies
- Marriage support grants
- Ramadan relief packages
- Rashan card issues
- Feedback about police stations
- Reporting delays in public services
Below is a simple table explaining the major services available through the platform:
| Service Type | Purpose | Response Time |
|---|---|---|
| Complaint Registration | Report issues against government departments | Depends on department |
| Ramadan Relief | Check eligibility for Rs. 10,000 or Rs. 13,000 aid | 24–48 hours (urgent cases) |
| Financial Assistance | Request emergency or marriage grants | Case-based review |
| Police Feedback | Share experience or report misconduct | Department review |
| Service Delivery Issues | Report Rashan or Dastak service problems | As per case priority |
This structured system ensures that every category is handled properly.
What If You Don’t Have a Smartphone?
Not everyone owns a smartphone or has internet access. To solve this issue, the Punjab Government has also provided a simple helpline option.
You can dial 1000 from:
- Any mobile phone
- Any landline
- Any network in Punjab
A representative will guide you through the complaint or feedback process. This ensures equal access for all citizens.
Data Security and Privacy Protection
Many people worry about sharing their CNIC and personal information online. The government assures that all data submitted through the Maryam Ko Batain App or QR portal is kept secure.
Personal information is:
- Used only for complaint verification
- Protected under official data systems
- Not shared with unauthorized individuals
This helps build trust between the public and the government.
How to Track Your Complaint Status
Once you submit your complaint, the system generates a tracking ID. This tracking number is very important because it allows you to monitor progress.
To track your complaint:
- Visit the same portal using the QR code
- Enter your tracking ID
- View real-time updates
- Check department response
This transparency helps citizens stay informed without making repeated calls.
Frequently Asked Questions (FAQs)
Is the Maryam Ko Batain service free?
Yes, it is completely free. No fee is required to submit a complaint or request. If anyone demands money, you should report it immediately.
How long does it take to get a reply?
Urgent cases like Ramadan relief are usually addressed within 24 to 48 hours. General complaints may take longer depending on the department involved.
Can I attach proof with my complaint?
Yes, you can upload photos or videos directly through the app or web portal to support your claim.
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Conclusion
The Maryam Ko Batain APP Web Portal and QR Code system is a major step toward digital governance in Punjab. It allows citizens to communicate directly with the government in a fast, transparent, and efficient way.
By scanning a simple QR code or using the helpline, people can raise complaints, request financial help, and monitor their applications without visiting offices. This initiative strengthens accountability and ensures that public services reach the right people.